Terms and Conditions

  • Registration 

We ask new clients to complete a Client Registration Form. This is to gather relevant clinical information about you to assess your suitability for treatments. 

We collect personal data, such as your name, address, contact numbers and email addresses. We also collect information of a medical nature. This information is used to keep you up to date with new services and developments, confirm your appointments and to provide you with important pre and post care information. Please also see our Privacy Policy about the information we collect, keep and use. 

The Skindeep Clinic medical practitioners and Skin therapists reserve the right to determine suitable treatment for the client. 
A consultation must be conducted prior to any treatment. 

  • Medical confidentiality 

We operate a strict code of Medical Confidentiality which is your guarantee that we will not pass your medical data on to any third party unless legally required. All our staff sign medical and business confidentiality agreements. 

  • Change of address 

Please notify the clinic of any changes to your contact details including name changes, address, mobile number and email. This will help the clinic to get any necessary or important information to you. 

  • Appointments 

Appointments can be made in a few ways: 

Online – Some appointments can be booked online via our booking system. 
By Telephone – by calling our clinic. 

We do try to keep to time. Please aim to arrive at the clinic five to ten minutes prior to your appointment to allow time checking in. If you are late, we may not be able to provide the full treatment that you are booked for because our treatments cannot be rushed, but you will still be charged a $50 appointment fee. 

In the interest of health and safety and other client comfort, children cannot accompany patients in the treatment rooms or be supervised by staff. Thank you for your understanding. 

  • Payments 

The name that will appear on your statement will be CHA Ltd. 

Payments are made in New Zealand dollars 

  • SMS Reminders 

We will send you an SMS or Email reminder about your appointment 24hrs hours ahead. Please confirm your appointment. If we do not get a confirmation by 0900hrs on the day of your appointment you will receive another Txt and /or phone call.  

  • Cancellation & refund 

We offer amazing value in beautiful facilities with highly trained staff. To be able to do this, we must protect our appointment availability via the following refund and cancellation policy: 

We collect a consultation fee of $50 which will go toward your treatment price provided you do not cancel your appointment. 
We require a minimum of 24 hours’ notice for any appointment cancellation to allow time to reallocate your appointment to another client. 
If you cancel within 24 hours of your appointment or fail to attend a booked appointment, we reserve the right to charge a cancellation fee which will be the booking fee of $50 and in the case of prepaid treatments, the treatment will be forfeited. 
Refunds will be provided where required under New Zealand Consumer Law. 
Please note that deposits paid for cosmetic injectable treatments are non-refundable in any circumstances. 

We reserve the right to decline to treat clients who repetitively cancel their appointment times. 

Skindeep Clinic has a ‘no refund’ policy on purchases if you simply change your mind. 
Treatments/services and service packages are not transferable to other individuals. 

  • Keep up to date 

To keep up to date with us, you can: 

Follow Skindeep Clinic on Facebook   
Follow Skindeep Clinic on Instagram  
Subscribe to our email newsletter 

Skindeep Clinic may from time to time update these terms. We will notify you via email or a prominent posting on this page or the page that best represents the policy that has been modified. Continued use of Skindeep Clinic after such notification indicates that you accept any and all changes. Users who do not subscribe to our newsletter are encouraged to check this page periodically for changes. 

Our rates and offerings may change from time to time. As a result, prices and availability of items in our range are subject to change until orders are placed. When placing orders, charges reflected in merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Skindeep Clinic will contact you before proceeding to fill your order. 

Skindeep Clinic is a New Zealand business, and all transactions will be billed in New Zealand dollars. 

While the Skindeep Clinici team works diligently to review the safety of all products, Skindeep Clinic cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, Skindeep Clinic is not responsible for copyright, registration or licensing infringement of products sold on the site. 
The quality of our products is guaranteed, and all items are inspected before leaving the clinic 

  • Damaged/Defective Items 

If you received an item that is defective or damaged, you must notify us within 2 days. Please immediately take a digital picture of the item and send it via email to info@skindeepclinic.co.nz. And contact us 06 863 2688. Once you have provided us with this information, we will send you complete instructions on how we will remedy the situation for you as quickly as possible.  

  • Returns 

Merchandise purchased at full price may be returned within 14 days for store credit only. No refunds will be issued. Returned items must have proof of purchase, original tags and packaging, and be in new condition. 

Once items are received and inspected, a store credit will be issued for the amount of the merchandise. Store credits are valid for one year from the date issued. 

  • Sales, Discounts and Special Offers 

Unless otherwise noted, all sales or special offers are for a limited duration, , and may not be combined with any other outstanding offer. This includes, but is not limited to, industry insider discounts, or other coupons with site-wide discounts or offers. Skindeep Clinic does not offer rain checks on sale items unless specifically noted on the product page.  

  • Sale Items 

Sale items are sold as-is and are final sales. 

  • Consumer Guarantees Act 

Skindeep Clinic adheres to the Consumers Guarantees act and will not refund if you change your mind. 

  • Customer Service Hours 

Our business hours are Monday, Wednesday and Friday 0900-1700 Tuesday and Thursday 0900-1800 New Zealand (NZT) 

Emails and phone messages created after hours will be handled the next business day. We will respond to all queries.